Jul 27, 2010, 5:53 AM
Hi, I wonder if some one can help??
Cannot Re-date the call, if its out of SLA
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I logged a request, which was on SLA for 3 days, I put the request on hold last week, today after 11 days user send me an email, call is not on hold because of this email and I am unable to re-date the call too.
any chance I can re-date the call??
Thanks for the help in advance.