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Staffing size

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Author	Subject: Staffing size

Wireless
Member

Feb 4, 2002, 5:26 PM

Staffing size	Quote \| Reply

I am looking for a qualified source for estimating the number of support personnel I should have for the number of clients supported. My company is planning on tying a 30 million dollar contract on a piece of software developed in-house and I don’t think the figures were seeing from the development staff for support personnel are adequate.

MWilliams
Member

Mar 1, 2002, 1:51 PM

Re: Staffing size	Quote \| Reply

The number will depend on how many clients you be supporting. I can help you with this.

CynOTimeZ
Member

Mar 7, 2002, 9:32 AM

Re: Staffing size	Quote \| Reply

Staffing size varies from company to company and also the service level agreements that are within the community. Using the erlang C method is sometimes a bit clunky when it comes to field support staff, but can give a good measure. For calculating phone staff it's pretty much on the money.

There are also some ratios that people use customer:tehcnician at around 250-400:1. It really does depend on the SLA and money that is available. Having a high response SLA and not enough staff to cover the SLA will always equal failure, and may have to adjust the SLA or ask for a large budget.

david_filwood
Member

Dec 28, 2003, 2:24 PM

Re: [Wireless] Staffing size	Quote \| Reply

It's Not Only A Question of "How Many" ... but of "Who" You Have Answering Your Calls

Greetings,

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I have Something I Think You'll Be Very Interested In.

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InBound Customer Service

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Telephone Collections

Telephone Answering Service/Reservations/Guest Service Agent

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SPAS allows you to Select New Technical Support Agents who fit your Employment Needs Better and Stay On The Job Longer - leading to a Support Agent Workgroup that has More Experience and is More Productive.

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Please Don't Hesitate to Call/eMail me, or to Find Out More Click Here:

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Regards.

David Filwood

Principal

TeleSoft Systems

604-986-4116

david_filwood@telesoftsystems.ca

www.telesoftsystems.ca

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