Dec 28, 2003, 2:24 PM
| It's Not Only A Question of "How Many" ... but of "Who" You Have Answering Your Calls |
My Name Is David Filwood, and I’m with TeleSoft Systems, a Call Center Consultancy, here in Vancouver, BC, Canada.
I have Something I Think You'll Be Very Interested In.
While Almost Everyone can use a Telephone, Not Everyone is Cut Out to Work Successfully as a Technical Support Agent.
Hiring the Wrong Agent is the Root Cause of Turnover, and is a Significant Drain on your Bottom Line, on Customer Satisfaction, and on your Support Agent Team Morale.
Every Failed Hire Causes You to Throw Precious Dollars Down the Drain Retraining Recruits for the Same Position. Not to Mention Lost Sales & Service Opportunities.
SPAS - Service Personnel Appraisal System - is a CD-Rom based Call Center Agent Pre-Employment Testing Software, which is Easy to Deploy, Very Cost-Effective and Highly Predictive of an Individual's Suitability for a particular Call Center Agent Position.
There are a Variety of Call Center Agent Testing Subsets available:
Tier 1 Technical Support
InBound Customer Service
OutBound Telephone Sales
Telephone Answering Service/Reservations/Guest Service Agent
The SPAS Call Center Agent Pre-Employment Testing Software also meets and exceeds all Employment Standards Requirements as a Hiring Tool in the USA, Canada, the UK and Australia/New Zealand.
SPAS Weeds Out Job Candidates Who Burn Out Fast Because They Aren't Suited For The Work, and Identifies The People With The Skills, Motivation, and Work Ethic to be Your Top Producers.
Your Support Agent Productivity Will Go Up - and Your Turnover Costs Will Go Down.
SPAS allows you to Select New Technical Support Agents who fit your Employment Needs Better and Stay On The Job Longer - leading to a Support Agent Workgroup that has More Experience and is More Productive.
I would be Happy to Prove to you – in Advance and at No Charge – that the SPAS Call Center Agent Pre-Employment Testing Software Will Work for your Technical Support Call Center as well.
Please Don't Hesitate to Call/eMail me, or to Find Out More Click Here: