Nov 1, 2002, 9:48 AM
Hi - I'm evaluating generic helpdesk software for my company (a small clinical software developer in UK) and of all the (very expensive) solutions I've looked at recently, yours actually looks and feels the nicest. I particularly like the intuitive user interface. But flattery over, I have a number of queries: |
(I've got a demo version)
1. I immediately set Close Support up to run on network - and the performance of the system dropped dramatically. Potentially I have 20 users!
2. My main helpdesk task is to support external organisations running our software products- this seems quite difficult to model in Close Support. Is this something I would have to work around or is there a way of implementing Customers, with users as nodes of Customers?
3. Because of point 2. above I need to track SLAs pretty tightly - this also seems awkward - any ideas?
I appreciate that this is not a high-end product, and maybe I should look elsewhere for this type of functionality.