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Looking for very good help desk tool, freeware or low cost

marvalen Member Dec 11, 2008, 11:48 AM Looking for very good help desk tool, freeware or low cost Hello, I work for a no-profit organization, fighting against hanger all over the word. We implemented a new system with new processes and we are looking for a free-ware or very low cost help desk system. Please find below some of the wanted features: - open source - free-ware or very cost - possibility to ticket numbering - english language or configurable - training or content creation easy to perform - incident management flow covered - possibility to support 3000 end users - number of service request/day around 100!!! - e-mail integration - possibly, problem management covered - service request management - Knowledge management tools - basic reporting features Any wonderful idea????? FFH

BTC316 Member May 26, 2010, 5:50 PM Re: [marvalen] Looking for very good help desk tool, freeware or low cost Sounds like your company supports a wonderful cause. I'll be happy to help: Spiceworks offers a completely free help desk software tool for IT pros in small to medium businesses, including those in non-profits. You can find all the information about this feature and the other free network management tools at http://www.spiceworks.com/free-help-desk-software/ Good luck! (This post was edited by BTC316 on May 26, 2010, 5:52 PM)

Matpro Member Jun 23, 2010, 6:42 AM Re: [marvalen] Looking for very good help desk tool, freeware or low cost We are using VisionProject (www.visionproject.se). The good think about that system is that it is combined Project Management System with Helpdesk, Document Management and Time Management. Also, I heard there are some options for a free version of the system.