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Multiple Clients in Support Magic



JamesA
Member

Mar 29, 2002, 5:38 PM

Multiple Clients in Support Magic

Currently we are using Support Magic to support more than one client. Is there a way to filter subject tree's using the clientID field or the clientID field with another field? Any information will be greatly appreciated.



Daina
Member

Apr 24, 2002, 2:09 PM

Re: Multiple Clients in Support Magic

You can do this by using the Segregation tools in DBAdmin. I haven't used this for subjects but have for inactive clients. It works relatively well how we've used it. But every time we create a group, we have to take the system down to update the segregation views in DBAdmin.