Home: General Discussion: Help Desk Discussion:
Which is best for FREE$

tazmanian Member Sep 25, 2002, 12:07 AM Which is best for FREE$ I am working in a small school district with not much money at this time. I have used Footprints in the past and liked it very well. Unfortunately, it just costs to much. There is only 2 sysadmins here and was wondering out of all the ones posted would anyone say is the best and why? Here are some of the requirements: 1. Web-based or at least some it 2. Can be emailed to to have an issue/ticket created 3. User can login from web to create issue 4. Can have a searchable knowledge base Platform does not matter at this time. We don't own Oracle, either. I really don't see any reviews of the free ones just the more expensive ones. Any help would be much appreciated.

BD Member Jan 16, 2004, 11:47 AM Re: [tazmanian] Which is best for FREE$ Hi Taz, I am currently evaluating HD software for a non-profit. You can try looking at WebCenter: http://www.inet-sciences.com/techspec.html They require you to have IIS or PWS installed but their documentation is quite good on this as I did it myself. Hope this helps. BD

esteneker Member Feb 29, 2004, 11:15 AM Re: [tazmanian] Which is best for FREE$ Hello Taz, In November 2003 I have investigated and tested all free help desk tools I could find. You can see the results at: http://www.customerservicepoint.com/help-desk-software.html Hope this helps! Best regards, Erwin Steneker customerservicepoint.com

CSR Member Jan 12, 2005, 8:20 AM Re: [tazmanian] Which is best for FREE$ Thanks for that, esteneker! Chad

servicedesk Member Nov 9, 2010, 8:10 PM Re: [tazmanian] Which is best for FREE$ http://www.numarasoftware.co.uk/footprints/service_desk_software.aspx is out on version 10 now and has asset management bundled. It really has helped to stretch our financially speaking tight resources.