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... any practical experience with Incident Monitor ?

koenich3 Member Aug 10, 2004, 4:44 PM ... any practical experience with Incident Monitor ? Is there anybody in the forum who actually works with Incident Monitor ? What's your experience with the tool and the vendor ? Any recommendations ?

mckenzir Member Aug 23, 2004, 12:12 PM Re: [koenich3] ... any practical experience with Incident Monitor ? Have used IM for about a year now. Works well. Very customizable. Upgrading to the ITIL version this week. Support is excellent and very responsive. We are doing about 2000 requests a month, 50 resources using the tool. OVer 1200 contacts in the system.