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RoyalBlue Configuration

Guest Anonymous Jul 27, 2001, 8:28 AM RoyalBlue Configuration Our IT department is currently in the process of planning the installation and configuration of Royalblue HelpDesk v 5.1.2 for internal corporate use. We are in the process of establishing the categories for ticket classification and would be curious to know what classifications other companies have used. We've come up with several different approaches, so we'd be curious as to what people have found that works and what doesn't. Thanks for the feedback!

Guest Anonymous Aug 7, 2001, 5:25 PM Re: RoyalBlue Configuration Jim, Have been running RoyalBlueHelpDesk (RBHD) for about 2 years as a work flow managment tool so can't help with specifics, but would suggest that you make use of the file/open/catergory tree as the place to put your lists of items, makes creating the screen drop downs and database manipulation easier