Annabellely
Member
Jun 6, 2012, 9:03 PM
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Benefits of Building FAQ with Knowledge Base Management system
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From small businesses to larger corporations, the knowledge base management system will streamline your online communication with your customers and your business will save time and money.
-Provide comprehensive answers to frequently-asked questions to customers
-Create, manage, and overlook unlimited staff members, departments, and tickets.
-Configure powerful auto-replies and populate the built-in knowledge base.
-Generate ticket statistics by departments and users.
-Keep track of tasks with personal tickets.
-Intercept common ticket issues by offering solutions from the knowledge base.
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