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SLA Software

Guest Anonymous Jan 31, 2001, 6:10 PM SLA Software Does anyone know of software that helps to create a Service Level Agreement?

Guest Anonymous May 15, 2001, 10:56 AM Re: SLA Software The book "Foundatons of Service Level Management" is very useful for a better SLA managment. Later, my advice, think about any software soluction. Regards,

bmehnert Member Dec 15, 2001, 10:59 AM Re: SLA Software Actually, I work for a software developer, Cyberserv, Inc. (www.cyberserv.com) that designs, develops and builds help desks. Our software helps you determine the service levels for each customer. If your interested e-mail me bmehnert@cyberserv.com, I can send you a whitepaper on sample SLA agreements

AndyEuro Member Mar 9, 2003, 5:16 PM Re: SLA Software I would take a look at the SLA Toolkit : http://www.service-level-agreement.net This includes a template, guide, presentation and other stuff,. The good news though is that you will be able to see pretty quickly whether it is what you want via the screenshots on that site. Hope this helps. Andy