Schenley
Member
Sep 7, 2005, 1:57 PM
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Need help finding the right helpdesk
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I just spent several hours going through all the different packages listed here on helpdesks.com, but was unable to find one that is what I'm looking for. I have a computer tech support company - currently just me - but that could expand in the future to include other techs. I support about 25-30 companies, each with any where from 2-30 computers. I'd like something where each company would have access either via the web or email to submit helpdesk tickets, and check status of their tickets and assets - but not be able to see other companies tickets/assets. I also would need some type of asset management capability - something where I could enter in the id number of the computer and call up a report of all the problems, upgrades, etc. of the lifetime of that computer. A bonus would be a PDA module where I could access/enter information on the road - perhaps even with a barcode scanner. I'd prefer something that has a one time cost of less than $500 (free would be a huge bonus). I prefer not to have monthly costs. I have access to a web server with database capabilities.
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