marvalen
Member
Dec 11, 2008, 11:48 AM
| Looking for very good help desk tool, freeware or low cost
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Hello, I work for a no-profit organization, fighting against hanger all over the word. We implemented a new system with new processes and we are looking for a free-ware or very low cost help desk system. Please find below some of the wanted features: - open source - free-ware or very cost - possibility to ticket numbering - english language or configurable - training or content creation easy to perform - incident management flow covered - possibility to support 3000 end users - number of service request/day around 100!!! - e-mail integration - possibly, problem management covered - service request management - Knowledge management tools - basic reporting features Any wonderful idea????? FFH |