murraym
Member
Jun 29, 2011, 8:44 AM
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Lots of worries actually. Just to wrap up my terrible experience with the Readydesk folks. I still never heard back from them and I'm assuming they've put me on some sort of harassment list and are purposefully ignoring my attempts to communicate (no emails, no ticket responses, no chat). Someone in our purchasing department took up the challenge and she was getting replies until she asked them to fill out a W-9. Dead silence again. Now that I look back, the moment I mentioned a W-9 is when they cut me off too. I've done some digging around and I can't find a physical location for this company, nor email address, not even a registration with the Georgia (they claim to be out of Atlanta) Secretary of State nor BBB filing. After all this I was still willing to throw our CC down and take a chance since our exposure is only a ~$50 monthly fee. If they were crap then we could always bail and be out $100 tops. But I literally cannot find a way to buy this product. Enough time wasted, I'm on to the next solution. Good luck to anyone using this. It looks like a nice solution (if you can get it). |