| General Discussion
This is an open area for any help desk related discussions.
| Completely Web Based
This help desk software is installed on your web server, and only a web browser is needed to use it.
| Instant Chat Messaging
This is software dedicated to offering live chatting features. Some help desk packages already include this
| Knowledgebase Software
This is software that offers knowledgebase/FAQ features only. Some help desk packages already include this.
| Local Software
This help desk software requires local installation on each server or workstation.
| Local Software with Web
This help desk software requires local installation on each server or workstation, but also has some web integration.
| Remotely Hosted
Remotely hosted is a help desk service provided by another company. Usually this is also completely web based, but the difference being these companies provide everything for you for a monthly fee or per ticket basis. The software resides on their server.