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Welcome message from Daren Nelson - CEO, GWI Software


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Author Subject:   Welcome message from Daren Nelson - CEO, GWI Software

Member / Moderator

Apr 1, 2003, 12:01 AM

Welcome message from Daren Nelson - CEO, GWI Software Quote | Reply

Welcome to the c.Support for Lotus Notes and Domino forum. I hope you will use this space to tell us what you like, and don't like about our product!

Remember that current customers can receive technical support 24x7 at or e-mail us at If you have sales related questions call us at 360 397 1000 (this number will work for support as well) or send us an e-mail at

I will personally monitor this forum from time to time but can always be reached directly at As always we remain committed to providing the best help desk software on the market. If your not familiar with us please take a look and you will see why 2000 companies have chosen our solutions since 1992!


Daren Nelson

Founder & CEO

GWI Software


Apr 16, 2003, 4:20 PM

Re: [darenn] Welcome message from Daren Nelson - CEO, GWI Software Quote | Reply


What I don't like about c.Support for Notes is that it is highly improbable to install a fully functional working copy without calling for tech support due to incorrect or missing documentation. It is frustrating to receive different solutions to the same issue, neither which fully resolve the issue from tech support.

This is my opinion and is not a reflection of the company I work for.

Member / Moderator

Apr 16, 2003, 4:31 PM

Re: [srainone] Welcome message from Daren Nelson - CEO, GWI Software Quote | Reply

I am sorry that you have had a negative experience. When we ship new product we require our QA department to do a clean install following the documentation step by step. If anything breaks during that process we rewrite until it is correct. I am curious which version you are referring to. Early versions (pre 7.x) did have documentation that is not as robust as what we have today. If there is something out right missing from the documentation please let us know and we will be sure it is addressed.

I would be happy to learn more about your experiences with tech support as well. With the complexity of our features set it is possible to attack problems from multiple paths. However if something does not work then we will continue to work with you until it does.

Please post more information or contact me directly at We want all our 2000+ customers to be happy.
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