Main Index MAIN
INDEX 		Search Posts SEARCH
POSTS 		Who's Online WHO'S
ONLINE 		Log in LOG
IN
Home: Completely Web Based: Magic Help Desk Enterprise:
7.0 and 2k

 
PreviousPrevious Thread    Next ThreadNext    Print Thread          
Author Subject:   7.0 and 2k

Guest
Anonymous

Apr 8, 2001, 7:56 PM

7.0 and 2k Quote | Reply
I have just recently installed Magic TSD 7.0 on a Windows 2000 platform and it is wonderful. The new business rules beat out the escalation server hands down. I have HP Openview automatically opening tickets via email and directing them to the appropriate staff members to take care of. End users can automatically open a ticket via an email and can search the knowledge base of all existing tickets as well as third part info, word docs, etc. I researched many help desk software prior to getting this one, and I am very happy with the decision.


Guest
Anonymous

May 7, 2001, 1:43 PM

Re: 7.0 and 2k Quote | Reply
Hi,
I'am also using open view and cant send mail from magic.
Could you pleas answer and tell how you have setup the mail client?

PreviousPrevious Thread    Next ThreadNext    Print Thread        
 
 


Search for (options) Powered by Gossamer Forum v.1.1.8