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Software reccomendation for small IT helpdesk please ?

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Author	Subject: Software reccomendation for small IT helpdesk please ?

nobla
Member

Nov 14, 2003, 9:23 AM

Software reccomendation for small IT helpdesk please ?	Quote \| Reply

HI.

I work in an IT support department for a company of about 200 users based in three sites. Can anyone reccomend some good helpdesk software that will let users log their own support requests

ColinBrown
Member

Nov 17, 2003, 7:31 AM

Re: [nobla] Software reccomendation for small IT helpdesk please ?	Quote \| Reply

Hi,

ieSupportManager sounds ideal for your setup. It is client/server based with a Web Module. The Client/Server app. can be used by the support team and the web module can be used by the users to log their own issues. An evaluation copy is available to download from www.ieComputerSystems.ie.

It is very customizable and all the parameters and labels can be changed to suit your needs.

Hope that helps

Colin Brown

Mazhar
Member

Jan 13, 2004, 6:14 PM

Re: [nobla] Software reccomendation for small IT helpdesk please ?	Quote \| Reply

HelpDesk Expert is a 100% web based product that is easily customized. Your concern with 3 sites trying to submit their request can be handled by using a web based application. The only requirement is that the three site be able to access the web site using a browser. I am sure these sites are on a domain and are all networked. Please check out http://www.innovate.com/ and look at the IT version of the HelpDesk Expert.

Maz

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