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Home: Local Software with Web: amberCat Help Desk Plus:
Changing the Status of a Request


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Author Subject:   Changing the Status of a Request


Feb 13, 2004, 7:05 AM

Changing the Status of a Request Quote | Reply


I'm new to this forum but it seems to be pretty good ;)

I am currently implementing AmberCat Help Desk Plus and I cannot find one useful option: I am using the email integration and action can be received directly by email. Unfortunately I cannot find the option to change the Status of a Request when an Action saved from an email is received. Basically that disturbs me because if a Request is closed but the customer is sending an email back few days after, apart from receiving an email that lets me know about it, the request remains Closed.

I am desperate at that stage and I went into every possible option but didn't find anything about it.

Your Help and Expertise would be very Welcome! Crazy

Thanks in Advance

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