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Author	Subject: TrackIT

bobh
Member

May 9, 2001, 10:31 AM

TrackIT	Quote \| Reply

I am impressed with the website, and appreciate the forum and product compares. I was wondering if anyone has experience with TrackIT from Blue Ocean. Also, are there products out there that provide auditing capability that integrates with the Help desk. That way, you can bring up a user profile from the audit that provides their system info.

Guest
Anonymous

May 18, 2001, 3:29 AM

Re: TrackIT	Quote \| Reply

TrackIt is a good product. I like the zero footprint on the client side, the reports, and the web access. It was designed as a collaborative tools, meaning one staff member can change another staff's help call (not great if you don't want your staff changing priority or call assignments). It lacks some features that I thought would be useful, ie calls can't be put on hold because parts are not available.

But like all software, it does have some problems. Performance is a little slow (I have it running on a PIII 700 server). I have not attempt to troubleshoot this problem. Technical support is slow in responding, even though I have priority support.

Guest
Anonymous

Jun 13, 2001, 12:08 PM

Re: TrackIT	Quote \| Reply

How many users do you support? How many techs use the product?

Guest
Anonymous

Jul 31, 2001, 11:40 AM

Re: TrackIT	Quote \| Reply

Beware of 'WEB Enabled' you'll pay for it later when you realise the limitations.

check out sitehelpdesk.com 's offering which is fully browser based and integrates with MS system Management Server for full dril down into HW and SW details and populates core HW register information for security purposes

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