Guest
Anonymous
May 18, 2001, 3:29 AM
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TrackIt is a good product. I like the zero footprint on the client side, the reports, and the web access. It was designed as a collaborative tools, meaning one staff member can change another staff's help call (not great if you don't want your staff changing priority or call assignments). It lacks some features that I thought would be useful, ie calls can't be put on hold because parts are not available. But like all software, it does have some problems. Performance is a little slow (I have it running on a PIII 700 server). I have not attempt to troubleshoot this problem. Technical support is slow in responding, even though I have priority support. |