Dirkou
Member
Jul 19, 2004, 11:53 PM
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Looking for solution for our company
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Hello
I work for a small software company and we daily receive about 30 messages daily on our support email. We would like to process them on a totally web based support system that must have the possibility of adding preset answers (most of the question always have the same answer so we would like to, with a simple mouse click, reply to an email, based on a pre-defined list of answers).
Below is the list of features we would like to see:
Totally Web based solution
Possibility of adding pre-defined answers
Log of employee who has answered each email
Customization with our company logo
Statistics
Possibility of adding custom links to the main window (not fully required)
You can email me directly to acrbb@airnavsystems.com with your offers.
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