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Discussion Forum - Welcome!


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Author Subject:   Discussion Forum - Welcome!


Mar 26, 2003, 1:11 AM

Discussion Forum - Welcome! Quote | Reply

Welcome to the help desk discussion forums. In here you can discuss any questions and answers that you might have concerning this resource.

This forum is relatively new, but there are many people who visit this site. We just need to get the ball rolling, so feel free to post your question or testimonial.



Oct 19, 2005, 7:11 PM

Re: [James] Discussion Forum - Welcome! Quote | Reply

We are a start-up company looking to provide wholesale, outsource help desk services that our resellers will resell to their clients. Our service will be transparent to the resellers client via our ACD system. We are looking for a solutions that will allows to:

bill by the minute

produce summary billing reports by reseller, by reseller client

Produce detailed reports by reseller, by reseller client for each call, average call length

As I've played with your package a little, it appears to be designed to be driven by the user placing a request and then a technician grabbing it from the list and contacting the user. Our model is that we will take calls. Is there an easy way have a technician both make and then responded to a request, i.e. a "short cut"

How customizable is the program?

Rather then overwhelm you with more question, lets just start here.

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