Main Index MAIN
INDEX
Search Posts SEARCH
POSTS
Who's Online WHO'S
ONLINE
Log in LOG
IN
Home: Remotely Hosted: EBsuite.com:
EBSuite has everything for customer Support - helpdesk

 

PreviousPrevious Thread    Next ThreadNext    Print Thread          
Author Subject:   EBSuite has everything for customer Support - helpdesk

George
Member

Dec 1, 2005, 2:30 AM

EBSuite has everything for customer Support - helpdesk Quote | Reply

Check out ebsuite.com, We have been using it at Allied for about 6 months. We use Remedy before, very expensive$$. The application has everything for customer support, the web portal even lets us configure a page for each customer. So our FedEx page contains their logo and the DHL page contains theirs.

EBSuite has the most robust configuration for case escalation and alerts everywhere, on-screen, email, pager. There automatic case creation response templates keep our us and our customer notified for at each case update.

Automatic knowledgebase create from case history is great and fast.

At $25 per month/user it is by far the best value on the net for hosted services.

http://www.ebsuite.com
PreviousPrevious Thread    Next ThreadNext    Print Thread        
 
 


Search for (options) Powered by Gossamer Forum v.1.1.8