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Home: Completely Web Based: Magic Solutions HelpDesk IQ:
Help With Business Rule - Create Call From EMail

 

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Author Subject:   Help With Business Rule - Create Call From EMail

snoopy1664
Member

Dec 21, 2005, 3:59 AM

Help With Business Rule - Create Call From EMail Quote | Reply

Hi everybody,

I have started experiencing a problem with Helpdesk IQ. Specifically we've had the built-in business rule running for some months quite successfully. E-mails come in, a call gets created with our default Category ('Support Call'), and its status is set to 'Unallocated'. Unfortunately a week ago the process appears to have become corrupted. New e-mails are still creating calls, but the category, the status, and the subject of the e-mail are all blank.

Does anybody have any idea of what could be causing this, and more importantly, any possible solutions? Thanks in advance for any assistance give.

Snoops.
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