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Is there a free ready to use helpdesk software?

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Author	Subject: Is there a free ready to use helpdesk software?

Elisa
Member

Nov 15, 2007, 7:41 AM

Is there a free ready to use helpdesk software?	Quote \| Reply

I am, head of the IT department of a non-profit organization with around 75 employees. Our services are growing rapidly and we are in need of a helpdesk software which would not need customization to suit our needs. The reason being we don't wish to hire analysts or buy servers. As we are in the non profit industry, preferable would be free software. Any suggestion?

morris
Member

Nov 29, 2007, 6:22 AM

Re: [Elisa] Is there a free ready to use helpdesk software?	Quote \| Reply

Elisa, I think you are looking for a web based helpdesk service. I would recommend pathworks software. It offers a self service portal and it has a very easy to use interface. It also has interactive checklists for the customers where they can check the status of their submissions. I think you can check out their website at www.pathworkssoftware.com

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