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Home: General Discussion: Help Desk Discussion:
Service Desk Call performance metrics

 

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Author Subject:   Service Desk Call performance metrics

ldaddea
Member

Feb 20, 2008, 9:55 PM

Service Desk Call performance metrics Quote | Reply

Does anyone know what Gartner or Forrester states as industry targets for Average Wait times for a Service Desk? And are there also metrics for a Call Center?
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