jpn21
Senior Member
May 5, 2008, 4:25 PM
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Re: [Peter Swede] Support SW tool for IT-distribution???
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Hello, ReadyDesk allows you to create multiple customer accounts for a company. You can then define on a per-customer account basis if that account has access to view just their own tickets, or all tickets submitted by customers from their same company. This allows you to have customers that are "managers" of other customer accounts, with the ability to view and update all tickets for their company. If you need to have more than one person receiving the automated emails that are sent to the customer when a ticket is updated, you can have multiple addresses in the Email field separated by a semicolon. Take a look at the online demos at http://www.readydesk.com, and feel free to open a live chat session with us if you have any questions. ReadyDesk |