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Anonymous
Jun 25, 2001, 1:19 PM
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We are trying to customise Royalblue helpdesk v 5.1.2 running against a SQL7 db for use with multiple customers. The goal is to have categories, contacts, slas etc set on a customer by customer basis. There is even a need to have a customer with several products that are supported under different slas. So far this is proving very tricky - when we tug one bit something else comes loose. I'm guessing we're not the first to try this? Any help/advice appreciated. |