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Home: General Discussion: Help Desk Discussion:
How do you edit email autoresponse?

 

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Author Subject:   How do you edit email autoresponse?

jmonson
Member

Mar 30, 2010, 10:33 AM

How do you edit email autoresponse? Quote | Reply

We use FootPrints and have received a lot of low quality tickets and spam via email and are pushing our customers' customers to use our web site to create a support ticket. We turned off email ticket creation via customers and am simply wondering where to go to edit the autoresponse email that goes to our customers. FootPrints is a fine tool but I did not find what I needed in the admin or user guide. Thank you so much for your help!
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