Bala
Member
Jul 15, 2010, 6:39 AM
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Hi All
i am looking for email ticketing software which can handle below requirements,
Requirements are as follows:
1. Ticket with unique id and track all incoming and outgoing correspondence with our shoppers
2. Prioritise emails and Email Templates
3. Manage Turnaround/response time
4. Reporting on response time, total emails, etc.
5. Better monitoring of the quality of correspondence with shoppers
6. Ensure all email can be tracked and nothing overlooked/deleted
7. Archiving of email
8. Ability to create and use response templates
9. Possible user level restrictions
10.Something that’s quick to use
11.Ability to include and receive attachments
12.Ability to include receive screenshots
13.Support and ease of use
Your quick response is much appreciated. Thank you.
Cheers,
Bala.
(This post was edited by Bala on Jul 15, 2010, 6:50 AM)
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