Discussion Forum: General Discussion: Service Level Agreements: Cannot Re-date the call, if its out of SLA


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Cannot Re-date the call, if its out of SLA

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Author	Subject: Cannot Re-date the call, if its out of SLA

sohail
Member

Jul 27, 2010, 5:53 AM

Cannot Re-date the call, if its out of SLA	Quote \| Reply

Hi, I wonder if some one can help??

I logged a request, which was on SLA for 3 days, I put the request on hold last week, today after 11 days user send me an email, call is not on hold because of this email and I am unable to re-date the call too.

any chance I can re-date the call??

Thanks for the help in advance.

Regards

Sohail

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