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Software support/Sales Support...NEED HELP

 

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Author Subject:   Software support/Sales Support...NEED HELP

wroming
Member

Sep 28, 2010, 3:54 PM

Software support/Sales Support...NEED HELP Quote | Reply

First let me say I am taking over the help desk part of the organization within my company and am looking for additional information/questions to be answered:

So we have been a customer of Ready Desk since 2005 but, due to our own internal processes we have not had the cycles to even implement the product. We are now ready to implement the product and get the latest product release along with additional features that the product offers. But, want the ability to speak with someone in the "sales" department. The service department I am seeing is not much either since the level of response time is not very adequate either. If someone could assist me in pointing me in the correct direction so that I can use this product that looks to be a very intuitive product in my organization and actual give Ready Desk additional money for the other features; this would be of great help to me. Thank you for your time on this to whom ever may help.

FYI: I have also entered a ticket on the customer portal as well; and no response there currently either.

Thanks,

Will Roming
Director of Network Engineering
http://www.skyfiber.com
Will Roming
Director of Network Engineering
http://www.skyfiber.com

jpn21
Senior Member

Sep 28, 2010, 8:02 PM

Re: [wroming] Software support/Sales Support...NEED HELP Quote | Reply

Your open ticket has been replied to in our ticketing system. Please note that we do not use this forum as a method of support.

wroming
Member

Sep 28, 2010, 9:43 PM

Re: [wroming] Software support/Sales Support...NEED HELP Quote | Reply

Yes I am aware that this forum is not used for support but, while searching for a way to contact Ready Desk I found this forum that obviously is checked on a regular basis I posted questions here to hopefully provide a expedited answer to my questions. I have read and replied to my ticket that is open in the system which has additional quesitons/comments to the post for the ticket open.
Will Roming
Director of Network Engineering
http://www.skyfiber.com
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