Sep 17, 2010, 7:09 AM
YES, YES, YES! I have to agree to this. We have had nothing but great success with this product over the past year and a half. Our staff and end users LOVE it! We have 3 different product lines, under one company name, that we need to keep support separate for and we were able to do so using ready desk (with customer grouping). We looked at many of the other expensive packages available, but gave readydesk a chance because of the many advanced features that were lacking on the others, and of course the attractive price. All of the other applications were just too bulky and took forever to configure. |
We read a lot of the other reviews/comments here, and after speaking with the techs at readydesk we realized that any complaints were due to users not taking the time to read the simple instructions. To be honest, I did not read the manual initially either, but they offered to do the complete install/configuration free of charge, and walk us through it the whole way, and we were up and running in about 20 minutes. Any small bugs down the road were quickly remedied when we opened a support ticket. With every new release it has just gotten better and better. This software has saved us THOUSANDS in support costs. Remote desktop, live chat and network inventory meant techs did not have to physically go on location, to a different floor in the building or even 1 cubicle over. We were able to reallocate resources that were dedicated to answering/going on support calls to other tasks. The best part is we did not have to downsize or lay off anyone because of the savings. Senior support techs were able to move on to development or tech lead, and junior techs moved up instantly.