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Standardized Cause & Resolution Codes

 
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Author Subject:   Standardized Cause & Resolution Codes

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Anonymous

Jul 24, 2001, 11:47 AM

Standardized Cause & Resolution Codes Quote | Reply
Is there any software existing in the marketplace that monitors post-production application defects and has standardized cause and resolution codes?


ColinBrown
Member

Apr 19, 2002, 8:26 AM

Re: Standardized Cause & Resolution Codes Quote | Reply
Try ieSupportManager ( www.ieComputerSystems.ie ).

ieSupportManager was originally designed specifically for software companies, but now finds itself in use in a wide variety of different industries, for example issue resolving and bug-tracking. This is achieved via user-definable labels, buttons, menu items and dialogs.

The next release will include a common problem/solutions facility which will allow the user to select from a list of common problems ( or in your case a list of error codes ).

If you have any questions use the contact page on the website www.ieComputerSystems.ie

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