MrSnrub
Member
Jun 17, 2011, 2:45 PM
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Please recommend me a help desk software with custom email notification
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I am looking for a helpdesk software that will serve a small company of about 95 employees. Obviously I would prefer to keep the cost low, but my biggest concern is that I want it to have custom group email alert notifications. In other words, I want to define groups of technicians in my IT Department: a group called IT Managers that will have two users, another group called Systems Administrators that will have three users, a group called Web Designers that will have two users, etc. So when the end user wants to create a help desk call, he or she will assign it to a group, and then the members of that group will each get the email notification. I don't want to alert my Web guys that a server is down, and I don't want to alert my Systems Admintrators that there's a broken link on our website. Can anyone help me?
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