Jun 6, 2012, 9:03 PM
From small businesses to larger corporations, the knowledge base management system will streamline your online communication with your customers and your business will save time and money.
Benefits of Building FAQ with Knowledge Base Management system
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-Provide comprehensive answers to frequently-asked questions to customers
-Create, manage, and overlook unlimited staff members, departments, and tickets.
-Configure powerful auto-replies and populate the built-in knowledge base.
-Generate ticket statistics by departments and users.
-Keep track of tasks with personal tickets.
-Intercept common ticket issues by offering solutions from the knowledge base.