jasonmray
Member
Oct 6, 2020, 6:40 AM
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you can set up a help desk software or ticketing system with your SharePoint subscription. It will help you to track all your customer queries and requests well. Let us discuss some of the critical factors that give you a comprehensive idea about how this works.A big percentage of companies around the world are using SharePoint for collaboration, document sharing, project management, etc. This proves that it has the potential to become a help desk platform easily. Moreover, SharePoint is outstandingly customizable and integration friendly. This makes it even easier to add functionalities and flows. You can customize the SharePoint platform to make it your platform for customer support and to handle requests related to network issues.
Also the flexible nature of SharePoint helped us achieve a unique help desk software that fit us at our organization. Here are some other benefits from a SharePoint based Help Desk Software.
Email Notifications
Get notified in each stage of the ticket life cycle.
Easy Follow-Up Facility
SharePoint Online list views allow you to create custom dashboards and follow up the submitter easily.
Reporting Capabilities
Microsoft Forms provides minor-league reporting capabilities too.
Custom Views and Filtering Options
Furthermore, you can have a personalized experience from the help desk exceptionally aligned with your company’s working style. Help Desk Software
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