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Author	Subject: Solutions

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Anonymous

Sep 13, 2001, 12:31 PM

Solutions	Quote \| Reply

I am looking for a low cost customizable help desk product. I want to initiate a customer support service and track calls and solutions. Web access would be cool but is not essential. I would like to be able to bill customers for support and to track the time of the call (duration including call-backs). I would like to be able to bill to a credit card number and check the card's validity like vendors do with 'Verifone' I would like to track serial numbers and determine whether customer has a current service contract or is paying by the minute or per call based on the serial number and bill accordingly. Rest of features are common to many support software offerings re: tracking, email, knowledgebase, etc.

Guest
Anonymous

Sep 24, 2001, 2:35 PM

Re: Solutions	Quote \| Reply

If you are still looking for helpdesk software please contact me at sales@monitor24-7.com. I would love the opportunity to showcase our highly regarded and cost effective software. We can help you with all the areas with very little customization.

DonnaPatten
Member

Oct 1, 2001, 10:08 AM

Re: Solutions	Quote \| Reply

If you are still looking for a customizable helpdesk product please contact me on donnap@insource.co.uk - we provide a bespoke software development service and can design a product to suit your needs.

WillyG
Member

Nov 6, 2001, 3:31 PM

Re: Solutions	Quote \| Reply

Have you had any luck finding a solution yet?

ilenec
Member

May 16, 2002, 4:57 PM

Re: Solutions	Quote \| Reply

Bridgetrak has everything you are looking for except the credit card validation, I believe. Check them out at www.kemma.com

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