Main Index MAIN
INDEX 		Search Posts SEARCH
POSTS 		Who's Online WHO'S
ONLINE 		Log in LOG
IN
Home: General Discussion: Help Desk Discussion:
Front End Messages

 
PreviousPrevious Thread    Next ThreadNext    Print Thread          
Author Subject:   Front End Messages

linejudge
Member

Oct 3, 2001, 1:18 PM

Front End Messages Quote | Reply
Let me start by saying great site!

Okay, we are a small HD, supporting roughly 1500 users. We have had the ability to put a front end message on our phone system to alert callers of outages.
Our new manager has done away with this because, "it has been my experience that this is not needed."

My question is how to go about convincing him that this is a necessity. Along those lines include lower call times, less abandoned calls and lower call volume. Can you think of any others??

Thanks for the help!


WillyG
Member

Nov 6, 2001, 3:10 PM

Re: Front End Messages Quote | Reply
HAVE YOU THOUGHT ABOUT A KNOWLEDGE BASED SELF HELP SYSTEM...THAT SAVE A LOT OF TIME AND MONEY ...YOUR BOSS WILL LIKE THAT...BY THE WAY, HOW MANY IN YOUR HD?

PreviousPrevious Thread    Next ThreadNext    Print Thread        
 
 


Search for (options) Powered by Gossamer Forum v.1.1.8