BruceR
Member
Nov 11, 2001, 1:08 PM
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Within IncidentMonitor you can define the attributes that you wish to gather in association with a contact type through a simple management screen. Then when a contact is added on the system you specify their type accordingly and the attributes will be available for adding/changing.
For example, if I was to create a Support type contact that had the person's serial number, license mode, software version etc. These would be available for any contact who is defined as a Support type contact.
In addition, I may have a Sales type contact that would have the product they're using, number of licenses, when their license expires etc. When a contact is defined as a Sales type, all of this information would be available for adding/changing.
IncidentMonitor allows you to define as many contact types as you require. You can have any mixture of contact types involved in any project.
Due to the very dynamic nature of our design, you can add/change attributes on the fly with no impact to the system at all.
IncidentMonitor also provides the same capability surrounding requests. This would allow you to define the type of information that you wish to gather when a request is created on the system. You can have different attributes defined for each project you have on the system thereby accepting different information for requests that are in different projects.
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