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Home: General Discussion: Service Level Agreements:
% of Calls Answered within so many seconds

 

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Author Subject:   % of Calls Answered within so many seconds

jaguila1
Member

Mar 28, 2002, 3:02 PM

% of Calls Answered within so many seconds Quote | Reply

What is the industry standard for the % of Calls Answered within so many seconds? Is it 30, 60 or 90 seconds?

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