BillyB
Member
Jun 10, 2002, 2:24 PM
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I would look at this from the point of view of the user. I have seen some help desk systems that are completely web based just for the sake of it without giving any regard to how the system will be used and by whom. Personally I prefer the mixed approach where some functionality is web based where necessary and the rest is local. This will result in a very professional looking and robust system that will be used locally by help desk engineers and managers alike and a very straight-forward, no nonsense web front end for remote users. For example, of all the help desk systems I've downloaded I love the look and feel of a client-server help desk application like iesupportmanager so I can't wait for their web front end which they assure me is due for release within the next few weeks. Ultimately its how the system is accessed by the user that would dictate whether an application should have web integration or not
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