In answer to your question re: Any other suggestions for a knowledge base management software package?, I can recommend ieSupportManager from www.ieComputerSystems.ie. It is a fully functional help desk with a knowledge base and a generous suite of reports. An evaluation copy of the software is available to download from the website. A web front end is currently in beta testing and is due for release in the coming weeks.
You may want to consider iKnow by Knowlix. It seems to be a great knowledge base manager. "¤"¥"¤"§"¤"¥"¤"§"¤"¥"¤"§"¤"¥"¤"§"¤"¥"¤"§ Julie White ô¿ô ¤ Direct: 206.841.0346 ¤ Toll Free: 800-899-0008