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Helpdesk tool eval

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Author	Subject: Helpdesk tool eval

ChristianMoody
Member

Oct 25, 2002, 9:15 AM

Helpdesk tool eval	Quote \| Reply

Based in UK I am intending to purchase a Helpdesk software and need to define my requirements, I would appreciate any help with defining exactly what is needed for a Helpdesk tool so that I can make comparisons between different software solutions. I work in the Media sector, supporting Sales / Finance / Operations / Design staff.
Also, I am looking at Richmond ServiceDesk, Remedy, Blue Ocean Trackit and Sunrise Enterprise - does anyone have experience of these systems?

(This post was edited by ChristianMoody on Oct 31, 2002, 6:50 AM)

Mike
Member

Oct 27, 2002, 4:50 AM

Re: Helpdesk tool eval	Quote \| Reply

Hi, It would be hard to advise you without understanding which industry your in and intended use. I suggest you post more information.
Regards,
Mike.

AndyEuro
Member

Mar 9, 2003, 5:24 PM

Re: Helpdesk tool eval	Quote \| Reply

A couple of sites that might help you:

http://www.helpdeskware.co.uk
and
http://www.help-desk-world.com

The first in particular does a bit of a review of the market.

Andy

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