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track of an issue with a particular unit AND custo

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Author	Subject: track of an issue with a particular unit AND custo

rndthought
Member

Nov 12, 2002, 5:15 PM

track of an issue with a particular unit AND custo	Quote \| Reply

Sorry I’m new to this.

I need a basic system that can keep track of an issue with a particular unit AND customer. That is, a specific piece of equipment may get transferred from person to person but I need to keep track of the history of the problems with the unit as well as who is currently having the problem with the item…

Am I making sense?

Can anyone give some suggestions, have no idea what this feature would be called…

Thanks
Rnd

James
Administrator

Nov 13, 2002, 11:13 AM

Re: track of an issue with a particular unit AND custo	Quote \| Reply

You'll be looking for a help desk that offers "asset tracking".
There are 76 help desks listed on this site with that feature.

<A HREF="http://www.helpdesks.com/cgi-bin/hd/hd.cgi?db=default&uid=default&sb=17&so=ascend&Title=&URL=&Price=&Users=&Techs=&FreeUpgrades=&UpgradeCosts=&SupportCosts=&Asset=1&SourceCost=&keyword=&view_records=Search" target="_new">Help desks with asset tracking</A>

Or, use the search link to narrow them even further.
<A HREF="http://www.helpdesks.com/cgi-bin/hd/hd.cgi?db=default&uid=default&view_search=1" target="_new">Search link</A>

Mike
Member

Nov 17, 2002, 7:13 PM

Re: track of an issue with a particular unit AND custo	Quote \| Reply

Hi,
Checkout Severity One they have an online asset register that may suit.
good luck - Mike.

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