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Home: General Discussion: Help Desk Discussion:
HD PACKAGE???

 
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Author Subject:   HD PACKAGE???

jrc
Member

Feb 3, 2003, 11:23 AM

HD PACKAGE??? Quote | Reply
We are a small to medium size organization looking for a help desk package. Most customers are internal. We have a help desk staff of 6 that take incoming calls. The HD manager reviews the queue and assigns the calls to our techs (12 techs). One of the main requirements is PAGING. When a called is assigned to a tech we would like a message sent to their pager providing a desc of the problem, the user name and phone #. Email capablities would be nice as well as reporting. MS SQL platform is preferred but not a must. Budget is up to $3,000.

There seems to be a ton of packages. Does anyone have any recommendations? It would be nice to get feedback from users using a system in place.

Jeff
jchie@vafb.com



Mike
Member

Mar 18, 2003, 5:58 AM

Re: HD PACKAGE??? Quote | Reply
Hi Jeff,
Have a look at www.severityone.com they have just released version 2 which should meet your needs.
Good luck.

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