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Home: General Discussion: Help Desk Discussion: Please explain   Previous    Next               Author Subject:   Please explain

pagos77 Member Feb 11, 2003, 2:19 PM Please explain Quote | Reply I know this is a dumb question but can someone explain to me the difference between Level 1, Level 2 etc support??

ColinBrown Member Feb 12, 2003, 6:01 AM Re: Please explain Quote | Reply The difference in levels depends on the company defining the levels. Some examples might be ... Level 1 support might be solved by junior helpdesk technician Level 2 support might be solved by 'the expert' or levels could reflect response times... Level 1 support might be a reponse time of 24 hours Level 2 support might be a reponse time of 1 week

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