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SPRING
Member

Feb 21, 2003, 4:33 AM

query Quote | Reply

1 notice that there is only a single attached file field. May i know if additional fields to create attached files can be created ?

2 what is the max. file size when attaching a file ?

3 how many default knowledge base are there ? and what are those ?

4 how can an incoming mail, say from Lotus Note be converted to a problem ticket ?

5 can 2 customers login simultanteously using only 1 login ID

thank you.


Colin
Member

May 1, 2003, 7:58 PM

Re: [SPRING] query Quote | Reply

1) Yes, you can create as many additional attached file fields as you like. Select Setup/Tables, select the table you want to add the field to, select the position where you want to add the field and then choose a field type of "Attached file" at the bottom of the screen.

2) There is no limit, but we recommend keeping attached files below 500 M

3) You can create as many knowledgebases as you like

4) Just tell SupportWizard to pop from an email box (select Setup/Email to provide the pop3 mailbox name and password)

5) Yes, any number of customers can login using 1 login id


(This post was edited by Colin on May 1, 2003, 8:03 PM)
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