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New Help Desk Project

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Author	Subject: New Help Desk Project

jay
Member

Mar 5, 2003, 3:11 AM

New Help Desk Project	Quote \| Reply

I have been given the task of finding a help desk and asset management solution for my company. We are a retail company with 150 stores, the biggest problem I am having is finding a solution that will allow me to track hardware at item level. Most solutions seem to allow tracking of workstations but not of the peripherals. Anybody know of a decent asset tracker that will allow me to track peripherals as well as workstation because I need fault histories on both.

Thanks for your time

darenn
Member

Mar 6, 2003, 11:07 PM

Re: New Help Desk Project	Quote \| Reply

Jay,

I think we can help. Check out www.gwi.com and look at our c.Support for MS Windows (.Net) application or, if you are a Lotus Notes shop, c.Support for Lotus Notes and Domino.

If I am understanding you needs correctly our asset management modules will let you track any asset and see the history of that asset either by itself or from trouble tickets.

You can call us at 360 397 1048.

Daren Nelson
GWI Software

Mike
Member

Mar 18, 2003, 6:07 AM

Re: New Help Desk Project	Quote \| Reply

Hi Jay,
Have a look at www.severityone.com - the new asset manager (intergrated with helpdesk) will suit your needs as it does ours.
Hope this helps.

mwalden
Member

May 8, 2003, 3:49 PM

Re: [jay] New Help Desk Project	Quote \| Reply

Have you looked at Magic Servicedesk? It is a fully browser based solution, easily customizable, includes alot of great features and is able to track by item. Check it out at www.magicsolutions.com. Wink

Mazhar
Member

Jan 13, 2004, 6:19 PM

Re: [jay] New Help Desk Project	Quote \| Reply

Have you looked at Applied Innovation Managements web based helpdesk and asset system? this will do what you are looking for. http://www.innovate.com/

zhelpdesk
Member

Mar 18, 2004, 12:46 AM

Re: [jay] New Help Desk Project	Quote \| Reply

Hi there.....i have only just read this message so dont know if we will be of any help...but Have you looked at a product called HEAT ? (www.frontrange.com). HEAT has a Service Centre module, Assett Tracker, & many more modules. We have been using in our organisation for 6 years

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