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Author	Subject: Staffing discussion

James
Administrator

Oct 15, 2000, 5:51 PM

Staffing discussion	Quote \| Reply

How many employees should be working on your help desk?
Share your ideas with others in here.

inachu
Member

Aug 17, 2001, 1:44 PM

Re: Staffing discussion	Quote \| Reply

If you have 400 or more employees then you should always have at minimum staffed "16" Anything less would mean a high turnover rate plus burned out employees.

I once took 500 calls in one month because our staff was below 12 and we have a total of 4,000 employees at our company. SHAME ON YOU!! You know who you are!

For lets say a law firm of 300 or less then you can get by with 6-7 but you will need 10 on the months everyone is back from vacation.

(This post was edited by inachu on Aug 17, 2001, 1:45 PM)

CynOTimeZ
Member

Mar 7, 2002, 9:34 AM

Re: Staffing discussion	Quote \| Reply

Old post but still...

I supported over 5000 people with 20 people on the phones, 25 people in field, they took over 10,000 calls/month on the phones and 2,000 in the field.

david_filwood
Member

Dec 28, 2003, 2:22 PM

Re: [James] Staffing discussion	Quote \| Reply

It's Not Only A Question of "How Many" ... but of "Who" You Have Answering Your Calls

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Principal

TeleSoft Systems

604-986-4116

david_filwood@telesoftsystems.ca

www.telesoftsystems.ca

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